Terms of service

These terms and conditions govern the use of the website visualcouture.co.uk and apply to all users, including but not limited to browsers, vendors, customers, merchants, and content contributors.

By accessing this website and/or placing an order with Visual Couture, you agree to be bound by the following terms and conditions.

Updates to Terms

Please note that these terms and conditions are subject to change at any time. It is your responsibility to review the most current version prior to placing an order. Only the most recent version of our terms and conditions is applicable and enforceable.

If you do not agree to these terms, we kindly ask that you do not continue to use or access this website.

Questions & Contact

If you have any questions or require clarification about our terms and conditions, please reach out to us before placing your order at info@visualcouture.co.uk

General Information

The following terms and conditions apply to all purchases made through visualcouture.co.uk. These terms do not affect your statutory rights under UK law.

Eligibility

You must be 18 years or older to use this website. If you are under 18, use of the site must be supervised and authorised by a parent or legal guardian. If you do not meet these criteria, please do not use this site.

User Warranty

By placing an order, you warrant that:

• All information you provide is true, accurate, current, and complete.
• The payment card used belongs to you and has sufficient funds to complete the purchase.
• You consent to the use of email as a valid form of communication.

Account Security

During account registration, you will create a username and password. You are fully responsible for all activities carried out under your credentials and agree to:

• Keep your password confidential.
• Notify us immediately if you suspect your account has been compromised.
• Not transfer or sell your account or allow others to use it.

If your personal details change, you are responsible for updating your account information in a timely manner.

Fraudulent Activity

Providing false information or using an invalid or unauthorised credit card is a criminal offence. Any suspected fraudulent activity will be reported and prosecuted to the fullest extent of the law.

Termination of Agreement

We reserve the right to suspend or terminate your account and access to the website without notice if:

• Payment is not received when due.
• You breach any of our terms and conditions.
• You fail to provide requested information to verify your identity or the accuracy of your details.
• We suspect fraudulent, illegal, or abusive activity related to your account.

Order Limitations

We reserve the right to limit or refuse orders at our sole discretion, particularly those that appear to be placed by dealers, resellers, or distributors.

Ordering

When placing an order with visualcouture.co.uk, you confirm that all information provided is accurate and complete.

Order Acceptance & Availability

• All orders are subject to acceptance and product availability.
• Product availability is indicated on individual product pages.
• If an item is out of stock, it may be available as a made-to-order piece. Production for made-to-order and bespoke items typically takes 4–5 weeks.
• Please note that made-to-order and bespoke items are final sale and not eligible for return or refund.

Pricing

• All product prices listed on visualcouture.co.uk are accurate at the time of entry.
• Prices include UK VAT unless otherwise stated.
• For international orders, the final price shown at checkout will either:
• Include VAT (for UK/EU addresses), or
• Exclude VAT (for non-EU/international orders), in which case the customer is responsible for local duties and taxes upon delivery.

We reserve the right to change prices at any time without prior notice.

Order Confirmation

• A contract between you and Visual Couture is formed only when we dispatch your item.
• You will receive a confirmation email once your order is accepted, containing:
• Details of the items ordered
• Payment method
• Total cost (including VAT and postage)
• Estimated delivery timeframe

Please ensure all details in your confirmation email are correct. If you identify any discrepancies, contact us immediately at info@visualcouture.co.uk.

If your order is not accepted, you will be notified via email with the reason provided.

Promotions

• Discount codes and promotional offers may not be used on sale items, unless explicitly stated.

Delivery

The delivery timeframe provided at the time of purchase is approximate and subject to change based on production and shipping conditions.

Shipping Address

Orders will be shipped to the delivery address provided at checkout.
If your order includes multiple high-value items, they may be shipped in instalments for security and insurance purposes. You will be notified if this applies.

International Orders & Duties

For delivery outside the UK or European Union:

• Prices displayed at checkout will be exclusive of UK VAT, automatically adjusted once your shipping location is selected.
• You are responsible for any local import duties, taxes, and customs fees applicable in your country.
• Charges for customs clearance must be borne by the recipient.
• Customs policies vary by country, and we recommend contacting your local customs office for precise information.

Please note that international shipments may be subject to customs inspections, which can occasionally cause delays.

For any questions related to your delivery, please contact our team at:
info@visualcouture.co.uk

Payment

All prices listed on visualcouture.co.uk are shown inclusive of UK VAT for UK and EU customers.

For international customers (outside the EU), VAT will be automatically deducted at checkout once the shipping destination is selected. Please note:

• Import duties, local taxes, and customs fees are the responsibility of the customer and may be due upon delivery.

Accepted Payment Methods

We accept most major credit and debit cards.
Alternatively, you may choose to pay by telephone by emailing your contact details and request to: info@visualcouture.co.uk

All credit and debit card holders are subject to validation and authorisation by the card issuer. If your payment is declined, Visual Couture will not be held responsible for delays or non-delivery.

Cancelling an Order / Returns Procedure

Before Submission

If you have not yet placed your order, you can remove items at any time from your basket by clicking the ‘Remove’ button.

After Placing an Order

If you have already submitted your order and wish to change or cancel it, please contact us as soon as possible.
We will do our best to accommodate changes, but cannot guarantee this if the order has already been processed or dispatched.

If the order has not been dispatched, any payment already taken will be refunded within 14 days of your cancellation confirmation.

If the item has already been shipped, you will need to follow our Returns Procedure (see Returns & Exchange section).

Your Right to Cancel (EU Customers)

If you are located in the European Union, you have the right to cancel your entire order within 14 days of receiving your goods.
In accordance with Distance Selling Regulations:

• You will be refunded the original standard postage and packaging costs (if applicable).
• You are responsible for the cost of returning the goods to us.
• We will not refund delivery costs if you cancel after the 14-day period or cancel only part of your order.

Non-Refundable Items

Please note the following items are final sale and not eligible for refund:

• Made-to-order and bespoke items
• Customisations such as:
• Engraving
• Custom ring sizes
• Design alterations
• Custom necklace lengths
• Special centre stones
• Sale merchandise
• Items purchased with merchandise credit

All returned jewellery must be in unworn condition. We reserve the right to refuse a refund if the item shows signs of wear or damage.

Returns Procedure

At Visual Couture we want you to be completely satisfied with your purchase. If for any reason you are not, eligible items may be returned or exchanged in accordance with the following policy:

Eligibility for Return or Exchange

• Items must be returned within 14 days of receipt.
• Jewellery must be unworn, unaltered, and returned in its original Visual Couture packaging.
• Returns that show signs of wear, damage, soiling, or alteration will not be accepted and may be sent back to the customer.

Non-Returnable / Final Sale Items

The following are not eligible for return or exchange:

• Bespoke and made-to-order pieces, including:
• Custom gold or stone requests
• Custom ring sizes
• Custom necklace lengths
• Engraved or personalised items
• Custom design modifications
• Sale merchandise
• Gift cards and e-gift cards
• Items purchased using merchandise credit

All sales of the above are final once shipped.

Return Authorisation

• All returns require a Return Merchandise Authorisation (RMA) number.
• Returns without an RMA may be rejected and returned to the sender.

To request a return:

1. Contact us at info@visualcouture.co.uk with your order number and reason for return.
2. Our team will provide detailed return instructions, including a return label for international shipments where applicable.

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item).
• We recommend using a trackable and insured shipping service for your protection.

International Policy

For all orders shipped outside of the UK, the recipient is responsible for any applicable customs duties, import taxes, and local charges incurred upon delivery.
Please note:

Visual Couture is unable to mark shipments as "gifts" or "no commercial value" due to customs regulations.

• We are also unable to estimate the total duties or taxes that may apply.
• For precise information, we recommend contacting your local customs authority before placing an order.

Exchange Procedure

Visual Couture is committed to ensuring the highest standard of craftsmanship and customer satisfaction.

We are happy to offer an exchange for the same item in the case of:

• Damage
• Fault
• Incorrect item received
  — provided the issue is reported within 2 months of the item’s dispatch and the error is found to be on our part.

To initiate an exchange please email us at  info@visualcouture.co.uk with your order number, photographs (if applicable), and a description of the issue. A member of our team will assist you with the next steps.

Dispute Resolution

If you experience an issue with your order or service from Visual Couture, we encourage you to contact us directly. Our team is committed to working with you in good faith to resolve any dispute promptly and fairly.

Get in touch at info@visualcouture.co.uk

Liability Disclaimer

While we make every effort to ensure that the information on visualcouture.co.uk is accurate and up-to-date,Visual Couture accepts no liability (except as outlined below) for any errors or omissions and reserves the right to update product descriptions, prices, specifications, and availability at any time without notice.

Pricing Errors

If a pricing error is identified for a product you have ordered:

• We will notify you as soon as possible.
• We are under no obligation to fulfil the order at the incorrect price.
• You will be informed that the order has not been accepted and has been cancelled.
• You will be notified of the correct price, and may choose to reorder if you wish.
• If payment has already been made, you will be refunded in full within 30 days.

Incorrect, Damaged, or Defective Goods

If you receive:

• Goods that were not what you ordered,
• Items that are damaged or defective, or
• A different quantity than ordered—

We will:

• Replace or repair the affected item(s),
• Make up any shortfall, or
• Refund the amount paid, provided you:
• Notify us in writing within 14 working days of delivery, and
• Return the goods to us, unless otherwise advised.

This policy does not affect your statutory rights.

Product Imagery

We aim to display products as accurately as possible. However, differences in monitors, screen resolution, and lighting may result in variations in colour. We cannot accept liability for perceived colour discrepancies between product images and actual goods.

Use of Products

Products sold via visualcouture.co.uk are for private, domestic, and consumer use only. We do not accept liability for:

• Indirect or consequential loss,
• Loss of data, income, business, contracts, or profits,
• Damage to property, or
• Third-party claims arising from the use of this site or its products.

Data & Security

We take every reasonable step to protect your data and maintain a secure shopping experience. However, we cannot be held liable for any unauthorised access or breaches beyond our control.

Delays & Force Majeure

We are not responsible for delays in delivery or performance caused by circumstances beyond our reasonable control (e.g. natural disasters, customs delays, strikes, etc.).

Website Usage

We make no guarantees that:

• The website will be uninterrupted, timely, or error-free,
• Defects will be corrected, or
• The site and server are free from viruses or bugs.

To the fullest extent permitted by law, all warranties—express or implied—are disclaimed.

We will not be liable in contract, tort, pre-contract, or other representations (excluding fraudulent misrepresentation) for:

• Economic losses (including revenue, business, or savings),
• Loss of goodwill or reputation,
• Special or indirect losses resulting from use of this site or its content.

Copyright

All content on visualcouture.co.uk, including imagery, text, graphics, and design, is the property of Visual Couture Jewellery and is protected by copyright laws.

By accessing this website, you agree to:

• Download or print content for personal, non-commercial use only.

You may not:

• Copy, reproduce, broadcast, store, transmit, distribute, display, or adapt any content for commercial or public use,
• Use content for any purpose without the express written permission of Visual Couture Jewellery.

Third Party Information

Visual Couture is not responsible for the content, accuracy, or reliability of information provided by third-party websites, directories, or written materials not officially produced or approved by us.

• The only official prices and product descriptions are those listed on visualcouture.co.uk or on approved Visual Couture Jewellery documentation.
• We do not guarantee the accuracy of any prices or representations made on external platforms, such as shopping directories, blogs, or unaffiliated online retailers.

Waiver

No waiver by Visual Couture Jewellery of any breach of these terms and conditions shall be considered a waiver of any subsequent breach.
Any failure to enforce a provision at any time shall not be deemed a waiver of our right to enforce that provision in the future.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Visual Couture Jewellery in relation to your use of this website and any purchases made.

By agreeing to these Terms and Conditions:

• You confirm that you have not relied on any external representations except those explicitly included within these terms.
• You acknowledge that no additional remedies shall apply in respect of any representation not expressly included.

This clause does not affect your statutory rights.
Nothing in this agreement shall limit or exclude liability for fraudulent or negligent misrepresentation, whether or not it has become part of these Terms.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England.
By using this site, you irrevocably submit to the exclusive jurisdiction of the courts of England for the resolution of any disputes arising under or in connection with these Terms.